1How long does it take to process my order?
It takes approximately 3-5 business days to process all payments.
2What form of payment do you accept?
We accept payments through Stripe's credit card processor. Stripe uses advanced security features to protect customers' credit card information, in addition to our website's SSL and other security features.
3Will I get a tracking code?
Yes, you will receive a tracking code 2 days after your order has been processed.
4How long does shipping take?
Shipping times vary based on which shipping option the customer chooses or which shipping option is available to the customer upon checkout. Please note that in order to provide such great discounts for our customers, our products are shipped directly from our overseas warehouses. This means that shipping can take 1-3 weeks for the continental US, and 2-4 weeks worldwide. Delays, although rare, can occur during random customs inspections.
5Will I pay duty fees?
If you are an American customer, you are allowed to import $800 USD worth of goods into the country without being charged any duty fees, in most cases. Canada's tax regulations cite that any item over $20 CAD is subject to duty fees. Australia enjoys a limit of $1,000 AUD before being charged duty fees. Our European customers will have to check with their respective governments what their duty-free limits are.
6Why don't you ship to my country?
Please contact us through our contact page to see if we can ship our items to your country.
7What is your return policy?
We offer our customers a 100% money back guarantee if your item arrives defective. Please notify us within the first 30 days and we will refund your purchase upon delivery of proof.
8What payment security do you have?
Our site is equipped with SSL security in order to ensure that customer data is protected. We also utilize Stripe as a payment processor, and therefore, utilize their security software in the checkout process.